FAQ
Is HoYoverse merchandise available worldwide?
Yes, the official store ships to most countries. Regional warehouses in the US, EU, and Japan reduce shipping times and costs.
How can I spot fake HoYoverse merchandise?
Check for official holographic stickers, compare product images, and buy only from the official store or trusted partners like Tmall.
What payment methods does the official store accept?
Credit cards, PayPal, and regional options like Alipay are accepted. Some countries also support local bank transfers.
How long does shipping take?
Standard shipping takes 10-20 business days depending on region. Express options (3-7 days) are available at checkout.
Can I return or exchange an item?
Returns are accepted within 30 days for unopened items. Damaged products are replaced with proof of damage (photo required). - -
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